Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order.

All payments and credits are processed in the currency underlying the purchase. We accept the following payment methods:

• Credit Card (VISA, MasterCard)
• PayPal
• Klarna (Pay Now, Pay Later)
• Apple Pay & Google Pay
• Online Transfer (SOFORT)

Payment options may vary depending on the country.

Yes, we do offer international shipping. Shipping costs and delivery times may vary based on your location.

What should I do if the product is wrong or arrives damaged or defective?

If you have received a defective item or the wrong item in your delivery, we will assist you in resolving this as quickly as possible. Please contact (support@iriate.com). Send us photos and a description of the defect. Also send us your order number so that we can find your order. 
We will get back to you as soon as possible and find a solution.

Status updates can sometimes take 1-2 days. If the status does not update for more than 3 days, your parcel may have been lost by the shipping service provider. In such cases, we will make an inquiry to locate the parcel. The majority of parcels usually turn up again. Please contact: support@iriate.com